Privacy Policy MAE888 — Member Data Protection & Privacy

Mae888 is an online betting platform operating under the domain mae888.win. We deeply respect the privacy of every member who registers and uses our services. This Privacy Policy clearly and transparently explains how mae888 collects, stores, uses, and protects your personal information when you interact with our platform — whether through our official website at mae888.win or via the mae888 mobile app for iOS and Android.

This document applies to all mae888 platform users, including unregistered website visitors, active registered members, and former members whose accounts have been terminated. The scope of this privacy policy covers all mae888 services, including Slot Games, Live Casino, Sports Betting, e-sports, the deposit and withdrawal system, as well as VIP and promotional programmes.

Mae888 recognises that member trust is our most valuable asset. As such, we continuously invest in security infrastructure, staff training, and regular privacy audits to ensure your data is always handled to the highest standards. We do not take this responsibility lightly.

Mae888 only collects information that is strictly necessary to deliver high-quality services and maintain platform security. The following are the categories of information we collect and the purposes for which they are collected:

Mae888 does not collect sensitive information such as medical records, religious beliefs, political views, or biometric data unless specifically required by applicable KYC regulations. All information collected through the KYC process is handled with a higher level of protection and is accessible only to authorised personnel.

Mae888 uses members' personal information exclusively for lawful and reasonable purposes in the context of providing online betting services. mae888's use of your data covers the following:

• Account Management: Creating and managing your account, verifying your identity, processing deposits and withdrawals, and administering the VIP programme and bonuses.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and any misuse of the mae888 platform.
• Legal Compliance: Meeting the reporting and audit requirements mandated by relevant authorities, including KYC and AML (Anti-Money Laundering) obligations.
• Service Communications: Sending important notifications regarding your account, policy updates, security alerts, and relevant promotional information to members who have consented to receive them.
• Platform Enhancement: Analysing platform usage patterns in aggregate (not on an individual basis) to improve the functionality, interface, and overall user experience of mae888.
• Responsible Gaming: Monitoring members' betting patterns to identify early signs of problem gambling and offering appropriate assistance or betting limits when needed.
• Customer Support: Resolving complaints, enquiries, and technical issues submitted by members through mae888 support channels.

Mae888 does not sell, rent, or trade members' personal information to any third party for commercial purposes. However, there are limited situations where mae888 may need to share certain information with other parties, as follows:

• Payment Service Providers: Information that must be shared with payment processors, banks, and e-wallet providers to ensure deposit and withdrawal transactions are processed securely and accurately.
• Game Providers: Minimum information required by third-party game providers such as Pragmatic Play, Evolution Gaming, and others to allow you to access and play their games on the mae888 platform.
• Regulatory Authority: Information required to be disclosed to government authorities, police, or law enforcement bodies when mandated by applicable law or court order.
• Identity Verification Services: Information that must be submitted to recognised third-party KYC service providers to verify a member's identity during the registration process or periodic reviews.
• Auditors & Legal Advisors: In cases requiring investigation, legal action or audit, relevant information may be shared with authorised parties.

Every third party that receives information from mae888 is bound by a strict confidentiality agreement and is required to handle that data in accordance with data protection standards equal to or higher than those set by mae888.

Mae888 continuously invests in the latest digital security infrastructure to ensure members' personal information is always protected against cyber threats, unauthorised access, and data breaches. The key security measures we employ include:

• Data Encryption in Transit: TLS 1.3 and 256-bit SSL protocols are used to encrypt all data transmitted between your device and mae888 servers, ensuring no third party can intercept your communications.
• Stored Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted format using secure hashing algorithms. Original passwords are never stored in plain text.
• Layered Access Control: Access to databases containing members' personal information is restricted to authorised personnel only, with every access automatically logged and monitored.
• Two-Factor Authentication (2FA): mae888 supports and encourages the use of 2FA for all member accounts, adding an extra layer of security that prevents unauthorised access even if your password is compromised.
• Continuous Threat Monitoring: Our cyber threat monitoring system operates around the clock to detect and respond to any suspicious activity in real time.
• Regular Penetration Testing: mae888 conducts regular security testing and technical audits by independent parties to identify and patch any system vulnerabilities.

Cookies are small text files stored on your device when you visit the mae888 website. We use cookies to keep the platform running smoothly, enhance the security of your login session, and understand general usage patterns. mae888 uses three main types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous data on how members use the mae888 platform, such as the most frequently visited pages and response times. This data helps us improve platform performance.
• Preference Cookies: Saving your preferences such as language, region, and display settings so you do not need to reconfigure them every time you visit the platform.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the mae888 platform and your overall user experience. For more information on managing cookies, please refer to your browser's help section.

Mae888 fully recognises and respects your privacy rights. As a mae888 member, you have the following rights regarding your personal information:

Mae888 retains members' personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention guidelines are as follows:

• Active Account Information: Retained for as long as your account remains active and continues to be used on the mae888 platform.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with financial reporting and audit legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, or longer if required by the relevant authorities.
• Support Communication Logs: Retained for 3 years to allow reference to complaint history and resolution of any disputes that may arise.
• Cookie & Session Data: Session cookies are deleted automatically when you close your browser. Persistent cookies expire on a set schedule, typically between 30 and 365 days.
• Inactive Account: Personal data from accounts inactive for more than 5 years will be reviewed and may be anonymised or deleted, subject to legal requirements.

Upon expiry of the applicable retention period, mae888 will securely delete or anonymize your personal information using standardized data deletion procedures.

The mae888 platform may contain links to third-party game provider services integrated within our platform ecosystem. When you access games or services provided by these third parties, their respective privacy policies also apply to any data they collect directly.

Mae888 is not responsible for the privacy practices of any third party, even if their services are accessible through the mae888 platform. We encourage members to read the privacy policies of the game providers they use. However, all data collected through the mae888 platform itself remains fully subject to this Privacy Policy.

Mae888 selects third-party partners with great care, giving priority to providers with a strong data security track record and trusted industry reputation.

The mae888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store or process personal information from individuals under the age of 18.

If mae888 discovers that a person under the age of 18 has provided us with personal information without the knowledge of their parent or guardian, we will take immediate action to delete that information and close the relevant account. Our strict KYC process is one of the key mechanisms for preventing underage registration.

Mae888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, current legal requirements, or platform service improvements. Whenever an amendment is made, the "Last Updated" date at the top of this document will be revised to reflect the latest effective date.

For significant amendments that directly affect how we handle your personal information, mae888 will notify members via email or in-platform notification at least 14 days before the changes take effect. Your continued use of the mae888 platform after the effective date of such amendments constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed of how mae888 handles your personal information. The latest version of the mae888 Privacy Policy is always accessible on our official website.

If you have any questions, concerns, or complaints regarding mae888's Privacy Policy or how we handle your personal information, please do not hesitate to contact our team. We are committed to providing accurate and helpful responses in a timely manner.

• Privacy Email: [email protected]
• LiveChat: Available 24 hours a day, 7 days a week via the mae888 platform
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days

For privacy rights requests such as data access, correction, or deletion, please include your registered full name and mae888 account number to expedite the identity verification and request processing.