Terms and Conditions MAE888 — Platform Rules & Policies

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and mae888 ("Platform", "We", "Company"). This document governs your use of the mae888.win website, the mae888 mobile app, and all services provided by our platform.

Your continued access to or use of any part of the mae888 platform following the publication of any amendments to these terms will be considered your acceptance of the revised terms. mae888 recommends that you review this page periodically to stay updated with the latest policies.

To register and use the mae888 platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years of age and above at the time of registration and throughout your use of the platform.
• Being a legally eligible individual to enter into a binding agreement in your jurisdiction.
• Not appearing on any list of individuals blocked or prohibited by the relevant authorities.
• Not acting on behalf of any individual who does not meet the eligibility requirements above.
• Providing registration information that is truthful, accurate, current, and complete.

Mae888 reserves the right to request identity verification documents (KYC) at any time to ensure eligibility compliance. Required documents may include a national ID, bank statement, utility bill, or any other verification document deemed appropriate by us. Failure to submit the requested documents within the specified timeframe may result in account suspension or closure.

Mae888 enforces a policy of one account per individual. Multiple account registrations by the same individual, whether using the same name, phone number, IP address, or payment method, will result in the closure of all accounts involved and the forfeiture of any remaining balances and bonuses.

Your mae888 account is personal and non-transferable. You are solely responsible for all activities that occur under your account, including all bets, transactions, and interactions made by you or by any party using your login credentials.

It is your responsibility to:

• Keeping your account password secure and not sharing it with anyone.
• Log out of your account after each session, especially when using a shared device.
• Notifying mae888 immediately if you suspect your account has been accessed without authorization.
• Keeping your account information up to date and accurate, especially your bank and e-wallet details for withdrawals.

Mae888 will not be held liable for any losses arising from a member's negligence in safeguarding their login credentials. Enabling two-factor authentication (2FA) is strongly recommended for all accounts.

Mae888 supports a wide range of deposit and withdrawal methods suited for Malaysian users, including online bank transfer, DuitNow QR, Touch 'n Go eWallet, GrabPay, and crypto assets (USDT, Bitcoin). All deposits are credited to your mae888 account upon successful confirmation from the payment provider.

Deposit Policy:

• The minimum deposit is RM10 for most payment methods.
• All deposits must be made from an account registered in the member's own name — third-party deposits are not permitted.
• Mae888 does not charge additional fees for deposits; however, payment providers may impose their own fees.
• If your deposit has not been credited within 30 minutes, please contact our support team with proof of transaction.

Withdrawal Policy:

• The minimum withdrawal amount is RM30 for most payment methods.
• Withdrawals will only be processed to a bank account or e-wallet registered in the same member's name.
• Members who have completed KYC verification will enjoy faster withdrawal processing, typically within 15 to 60 minutes.
• Mae888 reserves the right to conduct additional security checks before processing withdrawals that exceed certain limits.
• Withdrawals cannot be processed if your account is under investigation for any suspicious activity.

Mae888 offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses and promotions are subject to specific terms and eligibility requirements stated in their respective promotion terms. The following conditions apply generally to all mae888 bonuses:

• Each bonus has its own rollover requirement (wagering requirement) that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be used for betting and gameplay within the mae888 platform — they cannot be transferred or directly converted to cash.
• Members are entitled to claim only one type of promotional bonus per stated eligibility, unless otherwise specified.
• Mae888 reserves the right to cancel any bonus if there is evidence of abuse, fraud, or any attempt to manipulate the bonus system.
• Any bets placed using hedging techniques or systematic reverse betting to drain rollover requirements will result in bonus cancellation and possible account closure.

The mae888 VIP Program offers exclusive benefits to loyal members, including higher deposit bonuses, increased withdrawal limits, a personal account manager, and invitations to special events. VIP membership is determined based on a member's cumulative wagering volume and may change according to account activity over time.

All games available on the mae888 platform — including slot games, Live Casino, Sports Betting, and e-sports — operate under the specific rules of their respective game providers. Members are responsible for understanding the rules of each game before participating.

Mae888 uses independently certified random number generators (RNG) to ensure fairness across all casino games. Completed game results are final and cannot be altered, unless a properly documented technical error is proven to have occurred.

For sports betting, the odds displayed at the time the bet is placed are the applicable odds, except in the following situations:

• The match is postponed or cancelled before the minimum bet requirement is met.
• A significant error in odds setting has been technically verified.
• Changes to the match format or exceptional circumstances recognized by the sports betting provider.

Mae888 reserves the right to void or adjust bets in the event of a significant technical error, connection disruption during live betting, or inaccurate match information. In such cases, mae888 will refund the full bet amount to the affected member's account.

The following activities are strictly prohibited on the mae888 platform and will result in immediate action including account closure and forfeiture of funds:

• Identity Fraud: Registering using another person's identity, submitting falsified KYC documents, or providing inaccurate personal information.
• Money Laundering: Using the mae888 platform as a channel to conceal the source of illicit funds or to conduct any suspicious financial activity.
• Game Manipulation: Using automated software or methods (bots), exploiting system vulnerabilities, or any technical means to gain an unfair advantage in games.
• Collusion: Unlawfully colluding with other players to manipulate game outcomes in table games or poker.
• Bonus Abuse: Registering multiple accounts, using another person's information, or employing systematic hedging techniques solely to exploit the mae888 bonus program.
• Hacking & Cyber Attacks: Any attempt to interfere with, damage, or gain unauthorized access to mae888's infrastructure or databases.

Mae888 cooperates fully with authorities in investigations related to financial criminal activity. We reserve the right to disclose account and transaction information to authorities when required by law or in the interest of public safety.

Mae888 reserves the right to suspend or close any member's account at any time, with or without prior notice, if:

• The member has violated any of the terms and conditions set out in this document.
• Mae888 suspects the account is involved in fraudulent or prohibited activities.
• The member fails to complete the KYC verification request within the specified timeframe.
• Account inactive for more than 12 consecutive months with no login activity or transactions.
• The member requests account closure through mae888 customer support.

For accounts closed due to a terms violation, mae888 reserves the right to forfeit any bonus balance that has not met its rollover requirements. For accounts closed at the member's own request with no violations involved, the original deposit balance (less any bonuses and related winnings) will be refunded via the original payment method within 7 to 14 business days.

The mae888 platform is provided "as is" and "as available". mae888 makes every effort to ensure the platform operates smoothly at all times; however, we do not guarantee that the service will always be free from interruptions, delays, or technical errors.

Mae888 will not be held liable for:

• Betting losses or financial losses incurred by members as a result of fair and valid game outcomes.
• Service disruptions caused by factors beyond our control, including internet failures, power outages, or natural disasters.
• Losses arising from a member's own negligence in safeguarding their account credentials.
• Any action or decision made by a member based on information obtained from third parties unaffiliated with mae888.

Under any circumstances, mae888's maximum total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

Mae888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. All amendments take effect immediately upon publication on this site, unless a different effective date is specified.

Mae888 will endeavour to notify members of significant amendments via in-platform notifications or email to their registered address. However, it remains the member's responsibility to review this page periodically. Continued use of the mae888 platform after any amendments are published constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the mae888 platform. Any dispute arising from or relating to the use of this platform shall be resolved through the following process:

1. First Level — Customer Support: Members must submit a written complaint to the mae888 support team via LiveChat or email within 72 hours of the incident date.
2. Second Level — Management Review: If a complaint cannot be resolved at the support level within 7 working days, it will be escalated to the mae888 management team for further review.
3. Third Level — Arbitration: Disputes that cannot be resolved internally will be referred to a mutually agreed arbitration body.

Mae888's final decision on any dispute relating to games, betting, or transactions, following a thorough investigation, is conclusive and binding on all parties.

If you have any questions, concerns, or complaints regarding mae888's Terms and Conditions, please contact our support team through the channels below. Our team is available to assist you 24 hours a day, 7 days a week in English and Bahasa Melayu.